Park Here Canada Inc. ("ParkHere", "we", "us") operates parkhere.ai and the ParkHere parking management platform. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have.
1. Who this policy covers
This policy covers everyone whose information passes through ParkHere:
- residents and unit owners at properties that use ParkHere;
- visitors who request a parking pass or pay for metered parking;
- the owners and managers of client accounts: property management companies, condominium corporations, associations, landlords and lot owners;
- patrol officers, and the patrol, enforcement and towing companies a property lists in ParkHere;
- vehicle owners whose licence plate is entered by a property's staff or by a patrol officer;
- people who send us a demo request, a job application or a support message through parkhere.ai.
2. What we collect
From residents and unit owners: your mobile phone number; the property and unit you claim; the vehicles you register, including licence plate, make, model, year and colour; and, if you fill in your account page, your first and last name and an email address. If you save a payment card, Stripe gives us the card's last four digits, its brand and a payment reference. A property's management may add a note when it suspends or removes your registration.
From visitors: your mobile phone number, the property and unit you are visiting, the vehicle you are parking (plate and colour) and any note you send with the request. If you pay for metered parking, the same card details as above.
From client account owners and managers: your name, email address and phone number, and the properties you administer. Owners also give us their business name and address, a password (stored only as a hash) or a Google or Microsoft account identifier, and the card details above for the subscription. We record which page of our site, and which campaign if any, an account was created from.
From patrol officers and service providers: the name or title, mobile number, business name, email address and address that the property enters when it adds you.
From passes created by a property's staff and from tow requests: the licence plate, vehicle colour, location and any note entered.
From demo requests, job applications and support messages: what you type into the form, such as your name, email address, phone number, company and message, the time you book for a demo, and for a job application your resume as a PDF and where you are based. Job applications are emailed to us and are not stored on the platform.
From everyone: basic technical information created when you use the site. We store an IP address and browser identifier only with demo requests and account closures. Visits and actions on the site are measured by Google Analytics, and a demo request is reported to Google Ads, only if you allow it on the banner (section 12).
We do not ask for government identification or dates of birth. Card numbers are entered in Stripe's own fields and never reach ParkHere's systems.
3. Why we collect it
To sign you in. We send a one-time code by text to the mobile number you provide. Resident and visitor accounts have no password, so this code is how you access your account. Client accounts sign in with a password or with a Google or Microsoft account.
To run parking at your property. Issuing and recording visitor passes, letting residents approve guests, recording which vehicles belong to which unit, letting a property's staff and patrol officers check passes, and producing the records a property relies on when a parking dispute arises.
To take payment. Client subscriptions, and metered parking and extra visitor pass payments to properties, through Stripe.
To answer you when you contact support, ask for a demo or apply for a job. When you book a demo, we add it to our Google Calendar with your email address, and Google sends you the invitation and hosts the call on Google Meet.
To understand how our website is used and whether our advertising works, with your consent, and to record which page or campaign brought a client or a demo request to us.
To keep the service working and secure, including detecting misuse.
We do not use your information to build advertising profiles, and we do not send marketing text messages.
4. Text messages, mobile numbers and consent
ParkHere sends text messages for one purpose only: the one-time code used to sign in to your account. We send no other text messages of any kind.
You give consent by ticking one box on the sign-in screen when you request a code. The box is never pre-ticked. It covers your consent to receive the code and your acceptance of our Terms of Service and this policy. Consent to receive text messages is not a condition of any purchase. It is, however, the only way to sign in, so without it you cannot use a ParkHere account. Our SMS terms are the Text messages section of the Terms of Service.
Message frequency: you receive one message each time you request a sign-in code.
Message and data rates may apply, depending on your mobile plan. ParkHere does not charge you for these messages.
To stop receiving messages, reply STOP to any message. We will send one confirmation and then no further messages. Because the sign-in code is delivered by text, replying STOP will stop you being able to sign in by text. Reply START to re-enrol at any time.
For help, reply HELP to any message, or email [email protected].
Mobile carriers are not liable for delayed or undelivered messages.
Your mobile number and your text-message consent are never sold, rented or traded, and are never shared with third parties or affiliates for marketing or promotional purposes. Your number is used to deliver the code (through Amazon Web Services), to identify you to the management of the property where you are registered, and, if you save a card, by Stripe as the contact on your payment record, as section 5 describes.
6. Where your information is stored
The ParkHere platform, its database and its text message service run on Amazon Web Services in the United States (the us-east-1 region, in Northern Virginia). Stripe and Google process information in the United States and elsewhere. Cloudflare handles traffic at network locations around the world. Your information may therefore be stored and processed outside Canada and be subject to the laws of those places.
7. How long we keep it
We keep your information for as long as you have a ParkHere account and for as long as the property you are registered at uses ParkHere.
When a property is deleted or a client account is closed, its live records are removed from the platform. ParkHere keeps an archive copy of the passes issued at the property, including the phone numbers of the people they were issued to, and a record of the closed account, for resolving parking disputes, for security and for legal purposes. A vehicle you remove is marked as removed rather than erased, and a phone number that requested a sign-in code but never completed sign-in stays on record.
Financial records that support our tax filings are kept for six years, as Canadian tax law requires.
You can ask us to delete your information at any time by emailing [email protected]. We will delete it, except where we are required to keep a record for legal reasons or to resolve an open parking dispute, and we will confirm when it is done. Client account owners can close their own account from the client portal (Account, then Delete account).
8. How we protect it
Information is encrypted in transit. Access to production systems is limited to the small team that runs the service.
Residents, visitors and patrol officers sign in with a one-time code sent to their mobile number rather than a password, which removes the risk of a reused or stolen password. Client and manager passwords are stored as hashes, never in plain text, and client accounts may use Google or Microsoft sign-in instead.
ParkHere does not hold a security certification such as SOC 2, and we do not claim one.
9. Your choices and your rights
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected]. You can stop text messages at any time by replying STOP. From your ParkHere account you can remove your vehicles, remove your saved card and leave a unit, and you can ask your property manager to remove your unit registration. You can allow or decline analytics and ad measurement on the banner (section 12).
If you are in Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to complain to the Office of the Privacy Commissioner of Canada.
10. Children
ParkHere is not intended for anyone under 16 and we do not knowingly collect their information. If you believe a child has given us information, email [email protected] and we will delete it.
11. Changes to this policy
If we change this policy we will update the date at the top. If a change materially affects how we use your information, we will tell you.
13. Contact us
Questions about this policy or about your information:
Park Here Canada Inc.
354 Enford Road
Richmond Hill, Ontario L4C 3G1
Canada
[email protected]