Patrol & Services
Everything you need to know about managing patrol officers and service providers.
Add a Patrol Officer
Patrol officers check license plates at your properties to detect violations. Add their name and phone number, then assign them to one or more property groups using the location transfer list.
Add Patrol Officer
How Patrol Works
Officers sign in with their phone number on the ParkHere app. They select a location and see all valid and expired plates in real-time. If they find an unauthorized vehicle, they can request a tow directly from the app.
Patrol - Maple Heights
Add a Service Provider
Service providers are towing companies or roadside assistance that respond to patrol requests. They need a business name, phone, email for notifications, and address. Assign them to locations where they operate.
Add Service Provider
How Tow Requests Work
When a patrol officer spots an unauthorized vehicle, they create a tow request with the plate number, vehicle color, and notes. The assigned service provider receives an email with accept and reject links - no account needed. The officer sees the response on the patrol page.
What Providers See
Service providers receive an email with all the details they need: plate number, vehicle color, location address, and the requesting officer's phone number. They click Accept or Reject - no login required. The response link expires after 24 hours.
Managing Your Team
You can edit officer or provider details at any time - update their name, phone, assigned locations, or remove them entirely. Removing an officer or provider is a soft delete and doesn't affect historical tow request records.
Support Resources
Everything you need to get the most out of ParkHere. Browse by topic to find answers fast.
Account & Setup
Step-by-step guide to registering, setting up your profile, creating properties, and activating your subscription.
Residential Properties
Property groups, bulk upload, pass limits, parking hours, managing residents, and removing or deleting properties.
Metered Properties
Hourly pricing, tax configuration, bulk upload, how visitors find and pay, and Stripe Connect revenue.
Billing & Payments
Subscriptions, payment methods, plan limits, and connecting your Stripe account to receive end-user payments.
Patrol & Services
Adding patrol officers, service providers, how tow requests work, and managing your patrol team.
Visitor & Resident App
How residents and visitors use ParkHere to sign in, get passes, and manage their parking - no downloads needed.
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